Our policy lasts 3 business days after the product has been received. You must reach out and contact us through our 'Contact Us' page within that time frame. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase, along with images illustrating the issue.
Refunds are only offered for product defects or manufacturing mistakes. We are unfortunately unable to offer returns or exchanges for sizing issues, as the Product Safety & Health Code to which we adhere prevents us from reselling products once they have been worn or used.
Order Cancellation & Modification
All orders are, once placed, final. Praluxe is unable to cancel orders once they are placed.
However, if we are contacted while the order is still in the early stages of processing, we may, at our discretion, modify sizes, colors, and shipping address, or even change the order to a similarly-priced product, upon request.
If you notice a mistake in your address, please reach out as soon as possible to increase your chances of being able to have us correct your address. Refunds are not available for products that were never received due to a mistaken address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Since refunds are only offered for the defective product, the shipping fee will not be refunded.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through our 'Contact Us' page.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email using our 'Contact Us' page.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping items over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.